PHledger · AI Front Desk · Pilot
Never lose an order to a missed call. Never leave a bad review unanswered.
An AI front desk for small business owners. When you can't pick up, it answers in Chinese or English, takes down the order and texts it to you. When a Google review comes in, it logs it, works out what went wrong and drafts a reply for you to approve. No monthly fee — you pay only for each order it wins you.
01 — The problem
Two leaks every small business has
Missed calls are lost orders
You're cooking, on a job site or with a client. Most callers who reach voicemail don't leave a message — they ring the next business on Google.
After hours, nobody answers
Evenings and weekends are when many customers finally have time to call. That's when the phone goes unanswered.
Bad reviews sit unanswered
A one-star review with no reply tells every new customer you don't care. Owners don't know what to say, or never get to it.
No record, no learning
Nobody tracks what callers asked for or why customers complained, so the same problems keep costing you.
02 — Missed calls → orders
The AI picks up when you can't
- 01
Forward on no-answer
Keep your number. Calls you don't answer in 3–4 rings, or after hours, go to the AI.
- 02
Answer & take the order
It greets callers in Chinese, Cantonese or English, and asks for name, number, service, time, address and budget.
- 03
Text the owner
A one-screen summary lands on your phone by SMS or WhatsApp — with the recording and transcript.
- 04
Confirm the customer
The caller gets an SMS confirming you received their request, or a booking link.
- 05
Catch hang-ups
If a caller hangs up before the AI answers, it texts them within 60 seconds: 'Sorry we missed you — how can we help?'
03 — Google reviews
Every review logged, every reply drafted
- 01
Watch
Connect your Google Business Profile once. New reviews are pulled in and sorted by rating and sentiment.
- 02
Record & tag
Each complaint is tagged — wait time, attitude, price, quality — so you can see patterns month to month.
- 03
Draft the reply
AI writes a reply in your brand's voice: acknowledge, explain the fix, invite them to get in touch. You approve or edit with one tap.
- 04
Close the loop
Track who followed up, whether the customer was contacted, and whether the rating changed.
! We follow Google's review policies: no fake reviews, and review requests go to every customer — not only the happy ones.
04 — Pricing
One order captured, one fee. Nothing else.
No monthly subscription, no setup fee, no lock-in contract. You pay only when the AI captures a real order you can follow up — so it only costs money when it's making you money.
Standard order
A$8per order
Restaurants, takeaway, hair & beauty, retail, everyday services.
- Table booking
- Takeaway order
- Haircut appointment
High-value order
A$20per order
Trades, renovation, clinics, removalists, tutoring and other high-ticket jobs.
- Quote request
- Repair call-out
- New patient booking
Included at no extra cost
- › Google review monitoring, tagging & AI reply drafts
- › Missed-call text-back
- › Call recordings & transcripts
- › Monthly 'orders recovered' report
- › Chinese / Cantonese / English
What counts as one order
- › A new caller the AI spoke to or texted back
- › Who left a name, contact and a real request (booking, order or quote)
- › Delivered to you and not disputed within 7 days
Never charged
- › Spam, robocalls, sales calls
- › Wrong numbers & hang-ups with no request
- › Duplicate calls from the same customer within 7 days
- › Existing customers just asking a question
! Monthly cap: you choose a maximum (e.g. A$300). Once reached, the AI keeps working that month at no charge.
! Pilot: your first 20 orders are free.
05 — Is it worth it?
Work out what missed calls cost you
Fee per order
- Orders recovered / month
- 17
- Revenue recovered / month
- A$1,020
- You pay / month
- A$136
- Return per A$1 spent
- 7.5×
Estimate only. Assumes 4.3 weeks a month; your results will vary.
06 — Built for
Businesses that live on the phone and on Google
- › Restaurants & takeaway
- › Trades & renovation
- › Clinics, dental & TCM
- › Hair, beauty & massage
- › Removalists & cleaning
- › Tutoring & education
- › Auto repair
- › Real estate & property services
07 — Our commitments
Fair, transparent, on your side
Pay for results only
Every billed order is listed in your dashboard with the call, transcript and summary. Dispute any of them within 7 days and it's removed.
You approve what's public
Review replies are drafts until you approve them. Auto-reply is opt-in, and only for positive reviews.
Callers are told
Callers hear that they are speaking with an AI assistant and that the call may be recorded, in line with Australian privacy and recording laws.
Your data stays yours
Recordings and customer details belong to you, are stored in Australia, never used to train shared models, and deleted on request.
08 — Plan
Pilot in Melbourne, then open to all
Phase 1
Nov 2026
Missed-call text-back + AI order capture for 10 pilot businesses in Melbourne.
Phase 2
Dec 2026
Google review inbox: logging, complaint tags, AI reply drafts with owner approval.
Phase 3
Q1 2027
Full AI voice answering in Chinese, Cantonese and English; booking-system integrations.
Phase 4
Q2 2027
Multi-location dashboard; open to businesses across Australia and New Zealand.
Join the pilot
We're looking for 10 Melbourne small businesses that miss calls and want more Google reviews handled. Tell us your business name, industry and roughly how many calls you miss each week. Your first 20 orders are free.
! Pilot pricing — final prices confirmed before you're charged.